Returns For US Customers
At ForTheFit.com, we strive to fit everyBODY, but we also understand that everyBODY is different and one size most definitely does not fit all. If you are unhappy with the fit or style of any of our products, you are welcome to return new, unworn items with all original tags attached and intact as shipped to you within 30 days of receiving them for a refund, store credit or even exchange Simply click the link below to begin the process (or read on below for more complete return details and exceptions).
Simply click the link above to begin your return process. On the next screen, you will be able to confirm your return for refund eligibility, request store credit or process an exchange request.
Return postage is available for easy download and printing as well, if you wish. Return postage is FREE if you elect to receive store credit or an exchange. If you choose a refund, $9 will be deducted from your refund amount. If you choose to secure your own postage, please use a traceable form of postage and return your order to the provided address within 30 days of purchase.
Returns received in proper, resellable condition within 30 days will have the purchase price refunded to the original form of payment. Original ship fees are non-refundable.
All you need to is enter your order number and either: email address, phone number or the shipping address' zip/postal code. From there, you will select your order and follow the easy on screen instructions. Please refer to your order confirmation message for the exact email, phone and zip code you entered when the order was placed. It is a database based system, so they must match as originally entered in order for the system to locate you.
To be eligible for a return, items MUST be sent back in new, unworn, unwashed condition with all original tags attached and intact, just as we shipped them to you.
Unfortunately we are unable to refund original shipping costs for any order, nor reimburse for return postage for refund requests. Upon receipt, only the item’s purchase price will be refunded (less any discounts applied to the original order or gift wrapping fees). Effective September 15, 2020, a 3% restock fee will also be deducted from refunds since credit card companies are no longer refunding transaction fees to vendors on returned orders.
Exceptions & Final Sale Items
As we sell a lot of different items, there are a few exceptions to our returns policy and a few special cases to take note of.
If you are located outside of the US, please note that we will only receive your return items for refund or store credit (which you may use to place a reorder at your convenience). Return shipping will be at customer expense (we will not reimburse for the cost of return postage) and we are unable to provide return postage labels for international orders. Because of the high postage costs, and additional complications (such as customs and duties), we are unable to process exchanges for international orders. Thank you for your understanding.
However, if you have concerns about ordering or would like assistance identifying the best sizes and styles for you to ensure a great fit (with no need for return), please get in touch.
Our items pass through rigorous quality control procedures prior to shipping out to you, but mistakes (though rare) do happen. Did we send you the wrong item or is there a problem with your order (such as a manufacturing defect or mislabeled item)? Simply select "Incorrect" or "Damaged" items as your reason for return so we can make appropriate arrangements with you.
Items that are Worn/Washed/Tagless/Damaged/Dirty/Stained:
Per our return policy, items received in worn, stained, washed damaged, tagless or in otherwise unsellable condition (that includes any items with lingering pet, tobacco or other smells, or covered with pet dander, other hair or excessive lint) may be, at our sole discretion:
- Rejected for Return (returned to sender or discarded- at our sole discretion),
- issued full or partial (minus restock fee) Store Credit,
- And/Or refunded minus a restocking fee commensurate with the damage or delay.
We get it – dress shirts are tricky. You have to remove them from the packaging in order to try them on, and getting them back in the package if they didn’t fit is a bit of a project. However, if you have to send one back to us, please make every effort to repackage the shirt as it was shipped to you (to the best of your ability) and include all packing materials intact.
For dress shirts out of their original packaging, we can either issue store credit or a refund, minus a re-stocking fee commensurate with the damage (because the truth is, once you’ve opened the package, we probably won’t be able to re-sell the shirt).
We hate restocking fees, too. If we can tell you tried REALLY hard to repackage neatly, we generally waive or reduce any re-stocking fees for shirts, so please do your very best.
There are a few items on which we cannot offer returns for various reasons. These items are as follows:
Items that have been personalized for you, including pants and trousers which have been hemmed to your exact specifications (fractional inseams, or inseams shorter than 26″ for short men’s trousers, and shorter than 34″ for tall men’s trousers) cannot be accepted for return.
Final Sale Items:
When we discount items for “final sale” they are sold on the understanding that they are not returnable. This does not mean that every sale or clearance item is ‘final sale’ Our FINAL SALE items are clearly marked as such in the title and product descriptions. Items clearly marked FINAL SALE are generally items that have been deeply discounted or discontinued and are being sold below our cost. Items sold on a final sale basis will not be accepted for a refund, store credit or exchange, for any reason whatsoever.
We cannot accept returns of underwear or swimwear items. This is of course for hygiene reasons as these items cannot be re-sold once they have been sent to a customer.
Finally, any items which are Holiday themed (such as Christmas sweaters, for example) cannot be returned once the Holiday has passed and must be received at least 1 week prior to the Holiday. If timely received, these items can be returned according to the rules of our standard return policy.
Returns During The Holidays
We understand that during the holidays you may be buying gifts and may not be sure about size or whether the person you are buying for will like the item. Plus, many of you like to get an early start on Holiday shopping and we can appreciate that, too! For this reason we have an extra generous returns policy for the Holiday period each year.
For any order placed between October 1st and November 14th, you have 30 days from purchase date to receive a cash refund, but you are welcome to request store credit or an exchange as late as January 15th. For any order placed on or after November 15th, you have up until the later of January 15 OR 30 days after your purchase to return any of the items purchased for a refund, store credit or exchange.
All of which means you have plenty of time to present your gifts to friends and family and still get a refund, exchange or credit for an item that’s not quite right. For all other terms and conditions, please review full return rules above.